New Client Appointment Reservation Policy

Every client and every pet is very important to us.  Whether it be a wellness exam, a sick pet appointment, or surgery, we pride ourselves in making time for all our patients.

Due to the limited number of appointment hours in a day, the high volume of requests, and the adverse effect that a "no show" has for other clients who need to schedule appointments for their pets, we have implemented this policy.

New Client Reservation Deposit:

• New clients are required to pay a $50 reservation deposit at the time of scheduling their first appointment.  (Each pet scheduled requires its own reservation deposit.)
• The reservation deposit will be applied toward the first appointment's final bill.
• The reservation deposit will be refunded if the appointment is cancelled with more than a 24-hour notice.  If rescheduled, the deposit will be applied to the rescheduled reservation.
• The reservation deposit will be forfeited in the occurrence of a "no show" and/or cancellation with less than a 24-hour notice.